FAQ

Have questions about our products, orders, or policies? You’re in the right place! Here, we’ve compiled answers to the most common questions to make your shopping experience smooth and worry-free.

Orders

1. How do I place an order?
Placing an order is simple:

  1. Browse our handbags and shoulder bags.
  2. Select your product and options (like color or size if available).
  3. Click Add to Cart and proceed to checkout.
  4. Enter your shipping and payment information.
  5. Review and click Place Order.

You will receive an email confirmation once your order is complete.

2. Can I change or cancel my order?
Orders can only be modified or canceled before shipment. If your order has already been shipped, please follow our Return And Refund Policy to process a return or exchange.

Shipping & Delivery

3. How long will my order take to arrive?

  • Order Cut-off Time: 4:00 PM (GMT-05:00), Monday – Friday
  • Handling Time: 1–2 business days
  • Transit Time: 3–4 business days
  • Total Estimated Delivery: 4–6 business days

You will receive a tracking number once your order ships.

4. How much does shipping cost?
We charge a flat rate of $10 for all orders within the United States.

5. What if I entered the wrong shipping address?
Please double-check your address before placing your order. If you notice an error, contact us immediately. We will try to update it before shipment, but changes after shipment cannot always be guaranteed.

6. How do I track my order?
You will receive a tracking number via email once your order ships. Use it to monitor your shipment online. If you encounter issues, contact us with your order number.

Returns & Refunds

7. What is your return and refund policy?

  • Returns accepted for defective and non-defective items within 30 days of delivery.
  • Items must be new, unused, and in original packaging.
  • Return Method: By mail
  • Restocking Fee: None
  • Refunds are processed in USD within 10 business days after receiving the returned item.

8. How do I return an item?

  1. Contact us via email or live chat with your order number.
  2. Follow the instructions we provide for returning your item.
  3. Ship the item back to the provided address.

9. Can I exchange an item?
Yes, exchanges are accepted. Contact us to arrange an exchange and we will provide instructions for returning your original item.

10. What if my item is damaged or defective?
Contact us with in 48 hours with your order number and photos of the item. We will guide you through the return or exchange process.

Payments

11. What payment methods do you accept?
We accept major credit and debit cards: Visa, MasterCard, American Express, Discover. All payments are processed securely in USD.

12. Is my payment secure?
Yes! All transactions are processed through trusted gateways with encryption to protect your personal information.

13. Can I modify a subscription or recurring order?
If you purchase a subscription product, you can manage or cancel it according to the subscription terms. All recurring payments follow our standard secure processing procedures.

Store & Business Information

14. What is Bagnisia?
Bagnisia is an online-only store offering handbags and shoulder bags. Our focus is on clear product descriptions, reliable support, and transparent policies to make shopping simple.

15. Do you have a business address?
Yes. Our registered address is:
6712 Jameson Rd, Amarillo Texas 79106, United States
This is provided for transparency and compliance purposes.

16. What are your business hours?
Monday – Friday, 09:00 AM – 05:00 PM (GMT-05:00)
Inquiries received outside business hours will be answered on the next business day.

Social Media & Feedback

17. How can I provide feedback or suggestions?
We welcome your thoughts! Email us at support@bagnisia.store with comments, suggestions, or concerns.

18. Where can I follow Bagnisia online?
Stay updated on new arrivals, promotions, and helpful tips:

Technical Support

19. What should I do if I have a technical issue?
For website-related problems, email our support team with a brief description of the issue. We’ll help you resolve it as quickly as possible.

Order Assistance

20. Who can I contact for help with an order?
For help with placing an order, modifying an order (before shipment), or any general order questions, contact us via email or live chat. Include your order number if applicable.

Contact Information

Business Name: Bagnisia
Business Hours: Monday – Friday, 09:00 AM – 05:00 PM (GMT-05:00)
Email: support@bagnisia.store
Business Address: 6712 Jameson Rd, Amarillo Texas 79106, United States