Return And Refund Policy

Last updated: Jan 10, 2026

At Bagnisia, we strive to ensure complete satisfaction with every handbag you purchase. This policy outlines the conditions under which returns, refunds, and exchanges are accepted for customers in the United States.

Return Window

  • Customers may request a return within 14 days of receiving their order.
  • Only items meeting the Product Condition requirements are eligible for return (see below).
  • Returns requested after 14 days will not be accepted.

Return Eligibility

  • Returns are accepted for both defective and non-defective products.
  • Only new products are eligible, defined as items that are unopened in original packaging or never used.
  • Items failing to meet these criteria are not eligible for return or exchange.

Reasons for Return

Returns are accepted for the following reasons:

  1. Defective items
  2. Damaged products during shipping
  3. Incorrect item received
  4. Non-defective items if the customer wishes to exchange

Return Shipping Cost

Bagnisia Covers Shipping

  • If the return is due to our mistake (e.g., receiving a damaged, defective, or incorrect item), Bagnisia covers all return shipping costs.
  • Customers will receive a prepaid return label.

Customer Covers Shipping

  • If the return is not due to a defect or error (e.g., change of mind, wrong size, unwanted item), the customer is responsible for arranging and paying for return shipping.
  • Customers must provide a valid shipping label for the returned item.

Return Labels

  • Return labels are provided for defective or damaged items upon request.
  • For non-defective returns, customers must arrange their own shipping label.

Restocking Fee

  • There is no restocking fee for any returned item.

Return Process

  1. Contact support@bagnisia.store to initiate a return.
  2. Include your order number, reason for return, and product details.
  3. Receive a return authorization and instructions for mailing the item back.
  4. Ship the item using a trackable shipping method to ensure safe delivery.

Refund Process

  • Once the returned item is received and inspected, refunds are processed within 10 business days.
  • Refunds are issued to the original payment method used at checkout.
  • Shipping fees (except for defective or damaged items) are non-refundable.

Late or Missing Refunds

  • If a refund is not received within 5 business days:
    1. Check your bank or credit card statement.
    2. Contact your payment provider.
    3. If still unresolved, contact support@bagnisia.store.

Change of Mind

  • Returns due to a change of mind are accepted within the 14-day window.
  • Items must be unopened, unused, and in original packaging.
  • Customers are responsible for return shipping costs in such cases.

Exchanges

  • Exchanges are accepted for items meeting the Product Condition criteria.
  • Contact support@bagnisia.store with your order details to request an exchange.
  • Exchange processing follows the same return and shipping procedures as regular returns.

Damaged or Defective Items

  • If you receive a damaged or defective item, contact us with in 48 hours at support@bagnisia.store with photos and order details.
  • We will arrange a replacement or refund at no additional cost to the customer.

Contact Information

For any questions about returns, exchanges, or refunds, contact our support team at

Business Name: Bagnisia
Business Hours: Monday – Friday, 09:00 AM – 05:00 PM (GMT-06:00)
Email: support@bagnisia.store
Business Address: 6712 Jameson Rd, Amarillo Texas 79106, United States