FAQ
Orders & Payments
Q: How can I place an order?
A: Simply browse our collection, add your favorite handbags to your shopping cart, and proceed to secure checkout. Enter your shipping and payment details, review your order, and confirm it.
Q: Will I receive an order confirmation?
A: Yes. After placing your order, you will receive an order confirmation email with your order number and details. If you don’t see it, please check your spam or junk folder or contact us at support@bagnisia.store
Q: Can I modify or cancel my order?
A: If you wish to modify or cancel your order, please email us at support@bagnisia.store as soon as possible. Orders can only be modified or cancelled if they have not been processed or shipped yet.
Q: What is the order cut-off time?
A: Orders placed before 5:00 PM (GMT-05:00) are processed the same day. Orders placed after this time are processed on the next working day.
Q: How long does it take to process my order?
A: Orders are typically processed within 1–2 business days (Monday – Friday). This handling time allows us to inspect and pack your handbag carefully before shipping.
Q: How long will delivery take?
A: Once your order is shipped, transit usually takes 5–8 business days (Monday – Friday) within the U.S., excluding Sundays and holidays. Overall, you can expect your order to arrive within 6–10 business days from the date of purchase.
Q: Why is handling time important?
A: Handling time allows us to verify your order, inspect your handbag for quality, and pack it securely for safe delivery.
Q: Which shipping carriers do you use?
A: We partner with reliable, trackable carriers to ensure safe delivery. Carrier selection is determined automatically based on service availability and route efficiency.
Q: How do I track my order?
A: Once your order ships, you will receive an email with a tracking number and carrier details. You can use this link to check your package status anytime.
Q: What should I do if my tracking link is not updating?
A: Sometimes tracking takes a 24-48 hours to update after dispatch. If your tracking shows no movement for more than 2–3 days, please email support@bagnisia.store and our team will assist you.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery if the item is unused, in its original packaging, and in its original condition. Please read our Return And Refund Policy for complete details.
Q: How do I return an item?
A: Please email support@bagnisia.store with your order number and reason for return. Our team will guide you through the return process.
Q: Do I have to pay for return shipping?
A: If the return is due to our error (wrong or defective item), we cover the return shipping cost. Otherwise, return shipping may be the customer’s responsibility.
Q: How long does it take to receive a refund?
A: Refunds are processed within 10 business days after we receive and inspect the returned item.
Products & Care
Q: Where are your handbags made?
A: At Bagnisia, our handbags and shoulder bags are designed and made by our team. We take care in selecting materials and crafting each piece to be practical and suitable for everyday use.
Q: What materials do you use?
A: Our collection features faux leather, vegan leather, and other durable materials. You can find detailed material information in each product description.
Q: How do I care for my handbag?
A: Keep your bag away from excessive sunlight or moisture. Wipe it gently with a soft, dry cloth. When not in use, store it in a dust bag to help maintain its shape and finish.
Security
Q: Is my payment information safe?
A: Yes. We use secure checkout, SSL encryption, and compliant payment processors to protect your information.
Contact & Support
Q: How can I contact customer service?
A: Our team is available Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00).
Email: support@bagnisia.store
Q: Do you have a physical store?
A: Currently, we operate exclusively online at bagnisia. This allows us to keep prices competitive and offer free shipping to all customers in the U.S.
Other Questions
Q: Do you ship internationally?
A: At this time, we only ship within the United States. We plan to expand soon.
Q: Do you offer gift wrapping?
A: We do not offer special gift packaging at this time, but every handbag is carefully packed to arrive safely.
Didn’t find your answer?
For any other questions, please email us at support@bagnisia.store during our support hours.
CONTACT US
Business Name: Bagnisia
Business Hours: Monday – Friday, 09:00 AM – 05:00 PM (GMT-05:00)
Email: support@bagnisia.store
Business Address: 609 NE Francesca Ln, Boca Raton Florida 33487, United States