Orders & Payments
Q: How can I place an order?
A: Simply browse our collection, add your favorite handbags to your shopping cart, and proceed to secure checkout. Enter your shipping and payment details, review your order, and confirm it.
Q: Will I receive an order confirmation?
A: Yes. After placing your order, you will receive an order confirmation email with your order number and details. If you don’t see it, please check your spam or junk folder or contact us at support@bagnisia.store
Q: Can I modify or cancel my order?
A: If you wish to modify or cancel your order, please email us at support@bagnisia.store as soon as possible. Orders can only be modified or cancelled if they have not been processed or shipped yet.
Shipping, Handling & Delivery
Q: Do you offer free shipping?
A: Yes, we offer free shipping on all orders within the United States with no minimum purchase required.
Q: How long does delivery take?
A: Total delivery time includes handling and transit time. Handling time is 1–2 business days to prepare and pack your order. Transit time is 5–8 business days once the package is dispatched. Most orders arrive within 6–10 business days from the date of purchase.
Q: What is your order cut-off time?
A: Orders placed before 6:00 PM (Monday to Friday) are processed the same business day. Orders placed after 6:00 PM, on weekends, or on public holidays are processed the next business day.
Q: Why is handling time important?
A: Handling time allows us to verify your order, inspect your handbag for quality, and pack it securely for safe delivery.
Q: Which shipping carriers do you use?
A: We partner with trusted shipping providers including FedEx, DHL, USPS, and UPS. We choose the best option for your delivery address to ensure timely and safe delivery.
Q: How do I track my order?
A: Once your order ships, you will receive an email with a tracking number and carrier details. You can use this link to check your package status anytime.
Q: What should I do if my tracking link is not updating?
A: Sometimes tracking takes a few hours to update after dispatch. If your tracking shows no movement for more than 2–3 days, please email support@bagnisia.store and our team will assist you.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery if the item is unused, in its original packaging, and in its original condition. Please read our Return & Refund Policy for complete details.
Q: How do I return an item?
A: Please email support@bagnisia.store with your order number and reason for return. Our team will guide you through the return process.
Q: Do I have to pay for return shipping?
A: If the return is due to our error (wrong or defective item), we cover the return shipping cost. Otherwise, return shipping may be the customer’s responsibility.
Q: How long does it take to receive a refund?
A: Refunds are processed within 10 business days after we receive and inspect the returned item.
Products & Care
Q: Where are your handbags made?
A: Our handbags are sourced from trusted manufacturing partners who follow strict quality and ethical standards.
Q: What materials do you use?
A: Our collection features high-quality faux leather, vegan leather, and other durable materials. You can find detailed material information in each product description.
Q: How do I care for my handbag?
A: Keep your bag away from excessive sunlight or moisture. Wipe it gently with a soft, dry cloth. When not in use, store it in a dust bag to help maintain its shape and finish.
Account & Security
Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account makes it easier to track orders, save your shipping details, and view your order history.
Q: Is my payment information safe?
A: Yes. We use secure payment gateways and SSL encryption to protect your data. We do not store your full payment card details.
Contact & Support
Q: How can I contact customer service?
A: Our team is available Monday to Friday, 9:00 AM – 6:00 PM .
Email: support@bagnisia.store
Phone: +1 (978) 330-0568
Q: Do you have a physical store?
A: Currently, we operate exclusively online at www.bagnisia.store. This allows us to keep prices competitive and offer free shipping to all customers in the U.S.
Other Questions
Q: Do you ship internationally?
A: At this time, we only ship within the United States. We plan to expand soon, so stay connected by subscribing to our newsletter.
Q: Do you offer gift wrapping?
A: We do not offer special gift packaging at this time, but every handbag is carefully packed to arrive safely and beautifully.
Didn’t find your answer?
For any other questions, please email us at support@bagnisia.store or call us at +1 (978) 330-0568 during our support hours.
CONTACT US
Business Hours: 9:00 AM – 6:00 PM (Monday to Friday)
Phone: +1 (978) 330-0568
Email: support@bagnisia.store
Business Address: 609 NE Francesca Ln, Boca Raton Florida 33487, United States